designs that nurture their nature


Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
Online Design Services
• Can I upgrade my design level at a later date?
• Can I use some of my own furniture and accessories in my new room design?
• Do I have to pay for shipping or sales tax on my order?
• How do I buy the products recommended for my room?
• How do your rates compare with other online design services?
• How does YES Spaces Online Design work?
• I’ve never participated in a video conference. What do I need for a video conference?
• My room is close to 225 sq. ft. How do I know which price category to choose?
• What if I live in the Portland, Oregon area?
• What if I’m not satisfied with my room design?
• What makes my plan custom?
• What will my final room design cost?
• What's the difference between the Basic, Classic and Premium levels of service?
• Which rooms do you design?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping and Returns
• Returns
• Shipping - Types and Policies
International Shipping
• Do you ship to my country?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When can I expect any credits due me to post to my Credit Card account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I use a coupon?
Additional Support
• How do I contact you?